At Zahra Apparel, we aim to deliver quality and satisfaction with every order. Please review our return, exchange, and refund policies below.
Exchange Policy
You may request a size exchange within 15 days of delivery if:
- The item is unused, unwashed, and in original condition
- All original tags, packaging, and accessories are included
- The item is not damaged due to wear, alteration, or misuse
Exchanges are subject to stock availability. If your size is unavailable, we may offer an alternative product or store credit.
Return shipping for size exchanges: Customer pays return courier charges unless the error was made by Zahra Apparel.
Refund Policy
Refunds are applicable only if:
- You receive a defective product that cannot be repaired or replaced
- The wrong item or size was delivered due to an error on our end
Refunds are processed after the item is returned and passes our quality check. Approved refunds are issued within 7–10 working days to your original payment method.
Important Notes
- Change-of-mind returns are not accepted.
- Sale items may be exchanged (size only, within 15 days) but are non-refundable.
- Customised, altered, or clearly worn items cannot be returned or exchanged.
- Please include your order number in every request.
How to Initiate a Request
Email us at info@zahraapparel.store or WhatsApp us at 0332-3621891. Include:
- Your order number
- Product name and size
- Photos of the item (if defective or wrong item)
- Your preferred action (exchange or refund)
Our team will guide you through the next steps.
Cancellation Policy
- You may cancel an order within 12 hours of placing it.
- Cash on Delivery (COD) orders are cancelled immediately once confirmed.
- Prepaid / bank transfer orders: refunds are processed within 7–10 working days if cancellation is approved.
Last updated: June 2026
